We honour UK Consumer Rights Act principles for faulty goods and distance selling regulations for cooling-off periods, while respecting food hygiene limits for opened supplement packs.
Plaxyrondhak.world, 72 New Street, Birmingham B2 4DU, United Kingdom. Primary mailbox: chat@plaxyrondhak.world. Please include your order reference, delivery postcode, and concise description so warehouse systems can match you quickly.
If you change your mind about a distance purchase, you generally have fourteen days from delivery to notify us, provided the items remain sealed and unused. Capsules are considered goods that deteriorate or cannot be resold after opening; therefore breaking the tamper seal removes automatic cooling-off rights except where the product is faulty or misdescribed.
Returned units re-enter inventory only if seals are intact and lot codes match outbound records. This protects every subsequent customer from tampering concerns and supports recall accuracy if a supplier later flags an ingredient batch.
Photograph outer packaging, batch number, and any visible defect within seventy-two hours of delivery. We may ask you to dispose of compromised capsules instead of posting them back when safety dictates. Refunds include the lowest widely available outward shipping rate you reasonably selected.
International buyers remain importer of record. Refund totals may exclude irrecoverable customs duties; we itemise what we can claw back from carriers or tax portals on a case-by-case basis.
Gift purchasers may authorise refunds to original payment sources even when the recipient initiates the conversation; we protect purchaser financial data by verifying order linkage through secure tokens emailed to the buyer.
If one SKU in a bundle fails inspection, we may partial refund based on standalone list prices at time of purchase or ship a replacement unit while letting you keep unaffected products.
Authorised refunds hit your payment instrument within fourteen days of receiving goods back at our hub or of the day we agree evidence proves disposal. Banking rails may add settlement days beyond our control.
Open a ticket before filing card disputes; we resolve most mis-postings faster than issuer investigations. Friendly fraud or policy abuse may lead to declined future orders as permitted by network rules.
This policy does not reduce mandatory consumer protections. Nothing in our brand storytelling replaces advice from qualified professionals when you evaluate supplements.